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Forever Bright Warranty Information
and F.A.Q
    
Limited Three Year Guarantee Standard Grade:
For United States and Canada customer only.
If the L.E.D.(s) in this set fail within one year from the date of purchase, exchange it where purchased following their return policy.
If the L.E.D.(s) fail after the first year from the date of purchase, ship it prepaid with proof of purchase to the address below.
Holiday Creations will replace the set with a comparable set, or will refund the purchase. This guarantee excludes damage resulting
from accident, alteration, or misuse of the product. The guarantee specifically excludes electrical wiring. Product is intended for
seasonal use only: 90 days per season! NOT FOR CONTINUOUS USE!
Holiday Creations, Inc.
Customer Service Department
5161 E. Arapahoe Rd. #330
Littleton, CO 80122
for
Limited Three Year Guarantee Commercial Grade:
For United States and Canada customer only who purchased lights through Christmas Treasures.
If the L.E.D.(s) in this set fail within one year from the date of purchase, contact internet@christmas-treasures.com
for instructions. If the L.E.D.(s) fail after the first year from the date of purchase, contact CHRISTMAS TREASURES at internet@christmas-treasures.com
for instructions to return the defective product to the distributor's address, not to Christmas Treasures or Holiday Creations address.
Ship it prepaid with proof of purchase to the address provided at that time. Holiday Creations will then replace the set with a comparable set,
or will refund the purchase. This guarantee excludes damage resulting from accident, alteration, or misuse of the product. The guarantee specifically
excludes electrical wiring. Product is intended for seasonal use only: 90 days per season! NOT FOR CONTINUOUS USE!
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IMPORTANT
SAFETY INSTRUCTIONS
For Your Holiday Creations’ Product
When using electrical products, basic precautions should always be followed
including the following:
READ & FOLLOW ALL SAFETY INSTRUCTIONS
1. This is an electric product - not a toy To avoid risk of fire, burns, personal
injury and electric shock, it should not be played with or placed where small
children can reach it.
2. Do not use seasonal products outdoors unless rated suitable for outdoor
use. When products are used in outdoor applications, connect the product to
a Ground Fault Circuit Interrupter (GFCI). If one is not provided, contact
a qualified electrician for proper installation.
3. Do not use this product for other than its intended use.
4. This seasonal use product is not intended for permanent use or installation.
5. Unplug when leaving the house, when retiring for the night, or if left
unattended.
6. Do not mount or place near gas or electric heaters, fireplaces, candles
or other similar sources of heat.
7. Do not secure the wiring of the product with staples or nails, or place
on sharp hooks or nails.
8. Do not hang ornaments or other objects from cord, wire, or light string.
9. Do not close doors or windows on the product or extension cords as this
may damage the wire insulation.
10. Do not cover the product with cloth, paper or any material not provided
with the product when in use.
11. This product is equipped with non-shunted type L.E.D. lamps. Do not twistor
attempt to remove lamps.
12. This product employs overload protection (fuse). A blown fuse indicates
an overload or short-circuit situation. If the fuse blows, unplug the product
from the outlet. Also unplug any additional strings or products that
may be attached to this product. Replace the fuse per the user servicing instructions
(follow product marking for proper fuse rating) and check the product. If
the replacement fuse blows, a short circuit maybe present and the product
should be discarded.
13. Do not let lamps rest on the supply cord or on any wire.
14. Read and follow all instructions that are on the product or provided with
the product. CAUTION: To reduce the risk of fire and electric shock;
15. Do not install on trees having needles, leaves or branch coverings of
metal or materials that look like metal.
16. Do not mount or support strings in a manner that can cut or damage wire
insulation.
17. PROP 65 WARNING: Handling of coated electrical wiring of this product
exposes you to lead, a chemical known to the State of California to cause
cancer, birth defects and other reproductive harm. Wash hands after use. SAVE
THESE INSTRUCTIONS
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Frequently Asked Questions
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GENERAL FAQ |
Q: What
is the power consumption?
A: Forever
Bright L.E.D. light strings typically consume less than 2 Watts for each single
string. Double or triple sets consumer proportionally more power. A set of
150 L.E.D.s uses twice the power (4 Watts) of a set of 75 L.E.D.s.
Actual power consumption
of 2 Watts per string/set ties directly into the series block. That said;
Typically if comparing apples to apples (unless specified)
25L 35L 50L = one (1) SERIES block or 2 Watts of energy
50L 70L 100L = two (2) SERIES blocks or 4 Watts of energy
75L 105L 150L = three (3) SERIES blocks of 6 Watts of energy
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Q: I noticed the warning label on your product says, “Handling
the coated electrical wires of this product exposes you to lead.” Is it Safe?
A: The
labeling is required to comply with a new regulation mandated by the state
of California, which had taken issue with trace levels of lead typically found
in the PVC coating of the electrical wire. This type of wiring is found on
nearly everything you plug-in including your computer and other appliances.
You will start to see this label on electrical products as well. It should
be noted that it is not the lead content in the products that has changed
only the labeling regulation, that has changed. On our Sheer Glow™ lighted
ribbon product, the labeling applies to the light cord not the ribbon material.
Although the labeling is only required in California, all of our electrical
products will include this label since it is impossible to control the distribution.
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Q: The
maximum number of light strings that can be connected is stated as only three,
the same as traditional mini-lights, why?
A:
The short answer is that this remains a UL safety requirement today. Forever
Bright™ products use standard
plugs and connectors for convenience. Since traditional light strings can
be connected with Forever Bright sets, the "three string maximum" ensures
that adding traditional lights does not overload the wires. We fully support
UL standards and product labeling requirements as they've been enacted to
help assure public safety.
Q: What
is the power consumption?
A: Forever
Bright L.E.D. light strings typically consume less than 2 Watts for each single
string. Double or triple sets consume proportionally more power. A set of
150 L.E.D.s uses twice the power (4-Watts) of a set of 75 L.E.D.s.
Q: What
is the brightness?
A: Brightness
varies with L.E.D. color and increases every year with advances in L.E.D.
technology. Just as 2003 Forever Bright models are much brighter than their
2002 counterparts, the 2004 models are significantly brighter than those available
in 2003. In addition, for 2004 and onwards, we offer a line of extremely bright
grade light strings (which use very expensive L.E.D.s) specifically for commercial
installations. These strings are rarely sold in stores, but our distributors
often carry them.
Q: I'd
like a different color combination. Can I interchange different color L.E.D.s?
A: No,
and please don't try! Each color of L.E.D. requires a different amount of
power in order to work at its highest efficiency. Most replaceable bulb sets
are supplied with a red L.E.D. (which is the least expensive). If you replace
a lost or defective blue L.E.D. with a red replacement L.E.D., it will soon
burn out because the socket for the blue is wired with a much higher power
than that for the red. If you were to place a blue L.E.D. in a socket designed
for a red L.E.D. then it would hardly light. IN OUR SET, EVERY SOCKET IS SPECIFICALLY
WIRED FOR THE COLOR OF L.E.D. THAT IS INSERTED AND PERMANENTLY AFFIXED SO
THAT THE BEST PERFORMANCE IS GUARANTEED. This is why our strings of lights
have been designed with Non-Replaceable bulbs.
Q: Can
I replace the bulb?
A: Our
patented manufacturing process includes the injecting of plastic material
over the connection of the L.E.D. and the copper wire. The husk or socket
that normally holds the bulb is actually a one-piece injection on our set.
This means that the L.E.D. can not be removed from the socket and therefore
no replacement L.E.D. (s) will ever be needed.
Q: I bought
a string of blue L.E.D. Lights. When lit up, the color varies. Why does this
happen?
A: L.E.D.
chips will emit only a specific color regardless of the coloration of the
plastic shell surrounding them. Color differences between L.E.D. lamps
are normal and will be the most noticeable in the yellow and blue.
A typical "blue" L.E.D.
lamp will emit a measured color between 450 and 490 NM (nanometers). However,
the greatest number of L.E.D. lamps will fall inside the 460-470 NM range.
In order to keep the product cost reasonable for our customers, we do everything
possible to minimize waste.
Blue L.E.D. lamps are very
expensive because there is approximately a 25% waste factor, and the base
material required to manufacture the lamps is a synthetic sapphire.
If we only used blue L.E.D. lamps that were close enough in color that the
human eye couldn't tell the difference, the waste factor would be much greater
and the cost of the light sets would be much higher then they already are.
To keep the cost down and
minimize waste, we run all of the blue L.E.D. lamps through special machines
that read their lit color and sorts them according to color parameters programmed
into the machine. We batch the lamps into 4 specific colors.
The longest wavelengths
(480-490 NM) shift a bit toward green, and they're the ones you describe as
teal blue.
The two middle ranges (470-480
NM and 460-470 NM) are the most common and comprise the majority of the light
sets. Your eye will have difficulty telling the difference between these
colors if we use only 1 grouping of color in each light set.
The shortest wavelengths
(450-460 NM) start to shift toward violet.
Unfortunately, as a manufacturer,
we must decide between manufacturing efficiency (lower product cost) and perfect
uniformity (higher product cost). In order to make the products as affordable
as possible for consumers, we are forced to put up with some non-uniformity
of color between light sets.
Q. Can
I find your product without lead in the wires? What are the hazards?
A: Forever
Bright Lights use a standard wire containing trace amounts of lead. This is
the same wire that every other light string manufacturer uses that we know
of. We choose wire suppliers who claim the lowest lead content that still
meets all insulation safety standards. Decorative light strings sold in the
State of California require a label alerting consumers to the lead contained
in the wire insulation. We print this warning on all of our products, regardless
of where they're sold. The potential hazard is controversial because the actual
amount of lead is minute and because studies conducted on people handing such
wire every day for years have been inconclusive. We neither endorse nor oppose
the wire insulation standards, but do recommend washing your hands.
Q: Your
box says, "Patents Pending." When will these patents be granted?
A: We already
have two patents granted. The most recent of these was granted on October
8, 2002, and it directly applies to the AC transformer-free design. We have
several new patents pending for more advanced designs and manufacturing methods
as part of our ongoing Forever Bright development.
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