Christmas Treasures
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Order Cancellations, Returns, Exchanges, Gift Items and International Policies Agreement

 
This Cancellations, Returns and Exchanges Policy was last modified on January 04, 2014.


Order Cancellations
Should you decide to cancel an order for items on pre-order or after your order has been placed please email us by clicking here Just let us know your order number and name and we will cancel the order out of our system for you.

If your order has already shipped please note you will be refunded for the cost of the product only you will be responsible for return shipping charges to get the product returned back to Christmas Treasures. It may also be subject to a restocking fee. Please see Returns and Exchanges below.

Customers that received free ground shipping on their order, and need to return or exchange an item are responsible for all shipping costs during that process. If you return any portion of an order that used free shipping for a refund, we may at our discretion charge you the original shipping and handling charge.
 

Returns and Exchanges
Please confirm the items arrived safely and intact right away upon delivery from UPS or USPS. All claims for damaged items must be filed within 7 days of receipt of your order. Please keep all packing material and the box merchandise was shipped in for inspection in the result of product damage; failure to do so can result in a rejected claim or refund. You must email for return or exchange authorization to start the return or exchange process.

Please email us by clicking here with a copy of the original order. Returns and exchanges can be accepted for up to 30 days.
Item(s) must be returned within 30 days after you receive them. ALL returns must first be authorized by Christmas Treasures, via e-mail. After you receive approval from Christmas Treasures to return the item, you must ship the item back to Christmas Treasures within 7 days from the day we issue you the return approval via email.

Item must be in new condition, unused, in it's original packaging, item must be in re-saleable condition. Christmas Treasures reserves the right to refuse return of any item that is missing any part of its original packaging, appears to be used, altered, or damaged, or is in any way considered to no longer be in re-saleable condition.

Customer is responsible for all shipping and handling fees back to Christmas Treasures including insurance in the event that the package is lost in transit.

Product(s) returned through no fault of Christmas Treasures will be subject to a 15% restocking fee or original shipping cost whichever is greater. All returns must be shipped prepaid and goods must be in resellable condition and include all original packaging, no tears, markings or missing pieces. Please fill all voids in the shipping carton with packing material where needed to insure items are not damaged during shipping. Free Shipping only applies if you keep your item(s) ordered, original shipping cost will be deducted from your credit. You are responsible for all shipping cost to return the merchandise back to Christmas Treasures and also shipping cost for any exchanges.


Gift Items
Gift items can be held for exchange beyond the 30 day grace period.


International Customers
International customers, please note that there are no warranties offered on any items that are electrical, lighted, or battery operated, when these items are shipped Internationally. When placing an international order, you are agreeing to accept these items. Please understand that we make an extra effort to check product quality before we ship to any International address. All International orders are insured. If your package is lost or damaged, please notify Christmas Treasures immediately, following the instructions above, and we will make an insurance claim. You will receive a refund after we have been issued a credit. Shipping costs are non-refundable, as they are costs incurred.

Changes To This Agreement

We reserve the right, at our sole discretion, to modify or replace these Terms and Conditions by posting the updated terms on the Site. Your continued use of the Site after any such changes constitutes your acceptance of the new Terms and Conditions. Please review this Agreement periodically for changes. If you do not agree to any of this Agreement or any changes to this Agreement, do not use, access or continue to access the Site or discontinue any use of the Site immediately.