Returns and Exchanges
Please confirm the items arrived safely and intact right away upon delivery from UPS or USPS. All claims for damaged items must be filed within 7 days of receipt of your order. Please keep all packing material and the box merchandise was shipped in for inspection in the result of product damage; failure to do so can result in a rejected claim or refund. You must email for return or exchange authorization to start the return or exchange process.
Please email us by clicking here with a copy of the original order. Returns and exchanges can be accepted for up to 30 days. Item(s) must be returned within 30 days after you receive them. ALL returns must first be authorized by
Christmas Treasures, via e-mail. After you receive approval from Christmas
Treasures to return the item, you must ship the item back to Christmas Treasures within 7 days from the day we issue you the return approval via email.
Item must be in new condition, unused, in it's original packaging, item must be in re-saleable condition. Christmas Treasures reserves the right to refuse return of any item
that is missing any part of its original packaging, appears to be used, altered, or damaged, or is in any way considered to no longer be in re-saleable condition.
Customer is responsible for all shipping and handling fees back to Christmas Treasures including insurance in the event that the package is lost in transit.
Product(s) returned through no fault of Christmas Treasures will be subject to a 15% restocking fee if a cash or credit refund is needed. A full refund of the original purchase price can only be issued as in store credit. All returns must be shipped prepaid and goods must be in resellable condition and include all original packaging, no tears or missing pieces. Please fill all voids with packing material where needed.
Gift Items
Gift items can be held for exchange beyond the 30 day grace period.
International Customers
International customers, please note that there are no warranties offered on any items that are electrical, lighted, or battery operated, when these items are shipped
Internationally. When placing an international order, you are agreeing to accept these items. Please understand that we make an extra effort to check product quality
before we ship to any International address. All International orders are insured. If your package is lost or damaged, please notify Christmas Treasures immediately,
following the instructions above, and we will make an insurance claim. You will receive a refund after we have been issued a credit. Shipping costs are non-refundable, as they are costs incurred. |
