Your Satisfaction Is Our Guarantee!
Trusting companies that you cannot see or easily physically reach has to be the most challenging obstacle for the Internet visitor. We also recognize it's tough to know if a piece of merchandise will match your hopes and dreams until you can actually touch and feel it. That's why we are eager to take all of the responsibility for your satisfaction.
Our guarantee is very straightforward.
You have a full 10 days to view, touch, and feel your purchase. (Some products have special conditions. See product details for exceptions.) If you decide that the value of our service or our product does not match the price you paid, then notify us for return instructions. Once the merchandise is returned to Christmas Treasures in satisfactory condition you will receive a refund or in store credit for merchandise only less all shipping cost incurred by Christmas Treasures.
Why we do this.
Approximately 75% of our business comes from return customers. Our company relies on it. Our Satisfaction Guarantee is one method we assist you to test us out and, in anticipation, turn you into one of our many return customers. It also guarantees that you will constantly get more value than you expected.
No need to give an excuse.
There's no reason to give us an excuse or a lengthy explanation. Just advise us that you wish to return the product under our return policy guidelines and we'll refund your credit card or provide an in store credit for merchandise only shortly after we receive the merchandise back in satisfactory condition minus all shipping cost incurred by Christmas Treasures.
You have the last word.
In conclusion, we know that you'll find our products and services of the highest quality and value.
In any situation, you are the last word and we guarantee to value your choice... no excuses necessary! And if you request to return your purchase, we'll do it with a light heart and a courteous tone!
Shipping & Handling
PLEASE READ VERY IMPORTANT
Priority Mail is a non-guaranteed service. The Postal Service does not provide a money-back guarantee if items sent via Priority Mail fail to arrive by the scheduled delivery date.
Christmas Treasures does not provide shipping refunds or credits for packages that arrive late or fail to arrive by the scheduled delivery time of no fault of Christmas Treasures. Unfortunately shipping costs cannot be refunded as these are an incurred expense.
Once your order has been processed for shipment, you will receive a UPS or USPS Tracking number via e-mail. These tracking numbers will come from either Christmas-Treasures.com, UPS.com or USPS.com. Please ensure to check your spam box as sometimes these tracking # emails go straight to spam and not your inbox. Once you have received your tracking number, click on the applicable link and follow the instructions to Track Your Package.
Domestic - UPS Ground
Please see our shipping rates page.
All shipping costs include insurance.
For Alaska and Hawaii - USPS Priority Mail
Please see our shipping rates page.
We ship worldwide via USPS. Please see our shipping rates page.
All International shipping costs include insurance.
To insure shipment, please verify your contact information before submitting your order.
You will also be responsible for all duty fees. Please remember, this only applies to international shipments.
- No Sales Tax
For additional fees, we offer UPS 2nd Day, 3 Day Select, and other shipping services. These services are optional and are offered on our shopping cart.
Same Day Processing Service
Same day Processing Service helps your item(s) ship the same day if the items are ordered Monday - Friday prior to 4:00 PM Eastern and are in stock, This is Not Next Day Air Shipping. It just helps your order leave Christmas Treasures that day!
For UPS Packages
Click on the link below to visit UPS website. Enter your tracking number in the Track Packages & Freight box, then click Track button.
Click here to Track Your UPS Package
For USPS Packages
Click on the link below to visit USPS website. Enter your tracking number in the Track & Confirm box, then click GO button
Click here to Track Your USPS Package
Please note, International Packages may not be able to be tracked from USPS website. Call your local Postal Service for help in tracking international packages.
When you place an order on the Christmas Treasures Online Store, we will send you an email confirmation. The email includes your Christmas Treasures Order Identification Number. It is extremely important that you provide us with a current and correct email address so that you receive this important message.
Please see our cancellations page.
Please see our returns page.
For More Help Please See Our Help Center